We always put our customer first, every customers is precious as diamond.
Permanent free repairment is provided if the side diamonds fell out from the jewelry; We may not be able to provide free service to some of the jewelry styles due to its special design and polishing procedures. *This is not applicable to the main diamond of jewelry. Free repair service is provided for manufacturing defects. Afterwards, a quotation for the charges will be given after assessment.*General wear and tear, misuse, and tarnishing are not covered under the warranty.
Customers are welcome to have engraving on the inner ring of the engagement ring or wedding rings. (Free for first time) *We may not be able to provide free service to some of the ring styles.
For any jewelry purchased from DIABOND, professional cleaning service is provided in stores.
First time size alteration for ring is free. A service charge of HK$500 will be levied from the second time.*If the new size required is out of standard ring size scales, a handling charge will be applied. *Size alteration for eternity rings and special designs by quotation.
During the resize process small amounts of metal will be added or removed to increase or decrease the size to adjust for the new size needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference, and may or may not be discernible to you.
Each piece of jewelry comes with a delicately jewelry box
Any loose lab grown diamonds purchased from DIABOND can be exchanged at 100% credit for any replacement lab grown diamond of at least 2 times or greater value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading report.
For any jewelry purchased from DIABOND that over HK$5,000, We ship to all locations in HK & Macau. However, we do not ship to any P.O. Boxes.
Contact our staff 聯絡我們:
➪ Tsuen Wan store 荃灣分店
📲 WhatsApp: https://wa.me/85255965974
☎️ Tel : (852) 23662033
➪ Tsim Sha Tsui 尖沙咀 Showroom
📲 WhatsApp: https://wa.me/85261153095
☎️ Tel : (852) 35688709
➪ Causeway Bay Store 銅鑼灣分店
📲 WhatsApp: https://wa.me/85255961257
☎️ Tel : (852) 28810186
